The booking agreement is between the Customer and Croisières Fluviales de Bourgogne S.A.R.L. (registered in Dijon, B 327 531 281) hereinafter called the Company, operator and owner of the barge Papillon (registered in Paris, P15200F).  Customer means any person with whom the Company makes any booking agreement but this shall not be limited to the person or persons who make an application for booking, but will include any person included or designated in any booking whether named or not.

The holiday starts when you are met by a member of Papillon’s crew, and ends after your cruise when the crew have returned you to your hotel, train station, airport or other designated departure point.  The Company shall not be liable for any loss, damage or injury including travel delays due to bad weather, industrial action or any other reason beyond their control incurred by the customer before the start of the holiday.  In the event that customers are refused entry into France due to incorrect documentation (passport, visas, health certificate etc.) no liability can be accepted by the Company and the standard cancellation procedure will apply.

A deposit of 30% is required upon booking.  The balance is due 90 days prior to the departure date.

Cancellations: 90% of all monies paid to the company are fully refundable assuming that the Company can successfully resell the cancelled cruise.    If the Company resells the cancelled cruise at a discounted fare, then the refund will be reduced accordingly.  Such refunds are payable after the applicable cruise date.

The company reserves the right at all times to cancel any booking or holiday or portion thereof upon refund of the appropriate value paid by the Customer for the cancelled portion without further liability.  The Company accepts no responsibility for delays caused by waterways flooding, floodstreams, exceptionally high rivers, navigational works, water shortage or other circumstances beyond their control and reserve the right to restrict or vary the location of cruising if such unusual or hazardous conditions prevail.  If such events occur the Company will endeavour to re-route the Papillon and notify customers of any alterations to embarkation or disembarkation points.  The Customer shall have no claim upon the Company as a result of any breakdown or failure of the Papillon’s engine or other equipment or delays caused by repairs to the Papillon.

Insurance against personal accident, injury or illness and loss, damage or theft of personal effects is not included in the holiday price and no responsibility will be accepted by the Company for such accidents or losses unless and to the extent that loss or damage is proven to have been caused through the negligence of the Company, in which case the liability of the Company shall be limited to the price paid to the Company for the holiday.  Customers are advised to insure themselves and their belongings.

Any problem which may arise during the holiday must be raised immediately with a representative of the Company and must be notified in writing by registered mail to the Company at the earliest opportunity and in any event not later than 28 days after the end of the holiday.

Any claim must be notified to the Company within 28 days of the completion of the holiday or of the date when the claimant first had knowledge of the material facts giving rise to the claim (whichever date is the latter) and any action thereon must be commenced within one year of that date, failing which the Company shall be under no liability to the customer whatever.

The company reserves the right to adjust fares in the event of extreme fluctuations of exchange rates.  The Company guarantees, however, not to increase the Customer’s fare once the deposit has been received for the Customers confirmed booking.

The Customer shall reimburse the Company for any damage or injury by any act, neglect or fault of the Customer to any part of the structure, furnishings, fittings, machinery or equipment of the Papillon or other property of the Company or for any damage or injury done by the neglect or default of the Customer to any other property or person for which some other person or body ultimately recovers damages from the Company.

The company acts only as the agent of the Customer in making any arrangements for the supply of any travel, accommodation, ballooning or other services not included in the cost of the holiday.

Every care has been taken to ensure accuracy in the description of the Papillon and her operation; however, such descriptions are for guidance only and no liability will be accepted by the Company for changes in the description of Papillon and her facilities.  The Company gives no warranty as to the truth of any representations made by its servants, agents or sub-agents in relation to any of the holiday arrangements offered by it.

This arrangement will be governed by and construed in accordance with the laws of France and in addition any lawsuit which may arise at any point from this agreement will be subject to the exclusive jurisdiction of the courts of Dijon.